When that happens, LastPass may also display the following error message: “ LastPass doesn’t recognize this device, or you’re at a new location.”
Disable Login from Selected Countries and Turn off Your VPNĬheck if you enabled the advanced option that says “ Only Allow Login From Selected Countries.” If you recently moved to a different country, having this option may prevent you from logging in to your account.
Click on your browser menu, select Extensions (or More tools and then click on Extensions), and manually disable all your extensions.Īdditionally, navigate to C:\Users\UserName\AppData\LocalLow, select the LastPass folder and remove all the files from that folder. Maybe some of your extensions are interfering with LastPass. If you still can’t log in to LastPass, go ahead and disable all your browser extensions except LastPass. Check for updates and update your browser if there’s a newer version available.Īdditionally, uninstall the LastPass extension, close the browser, relaunch it, and re-install the extension.ĭisable Browser Extensions and Clear LastPass Cache If you can’t log in to your account using the standalone app, try signing in on the web. Then copy it to the app and check if you can log in. Double-check the password to make sure there are no typos. Launch a Notepad document and type in your password or Master Password. If you need to change the keyboard layout, click on the keyboard language icon and select a different language input option.
Hover over the keyboard language icon in the taskbar to check the current configuration. Then check your keyboard layout, especially if you have special characters in your username or password. Make Sure You’re Typing the Correct CharactersĬheck if the Caps Lock key is enabled or disabled. Maybe LastPass is in the midst of a major outage, and the company is already working on a fix. Check if other users reported similar login problems. ⇒ Note: Unfortunately, login problems are quite frequent on LastPass.
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